Privacy Policy

1. Who We Are

LE Counselling is a counselling service based in Aberdeen and offering support online throughout the UK. Our website is hosted and managed using Webflow. Webflow

Our contact details:
Email: lisa@lecounseling.com
Phone: +44 (0)78602 72776

2. Information We Collect

We may collect and process the following personal information:

Personal Data You Provide Directly

When you contact us, book a session, or complete any form on our website, you may provide us with:

• Your name
• Email address
• Phone number
• Any message or notes you submit

This enables us to respond to enquiries, schedule appointments, and communicate with you about services. wellnestjournal.webflow.io

Automatically Collected Data

We may also collect technical and usage data when you visit our website, such as:

• IP address
• Device/browser information
• Cookies and tracking data

This is gathered to improve our website and services and is processed by Webflow as part of their hosting services. Webflow’s own privacy practices apply to this data. Webflow+1

3. How We Use Your Information

We use personal information for the following purposes:

• To provide, manage, and communicate about counselling sessions and enquiries
• To respond to your requests and questions
• To send administrative information (e.g., appointment confirmations)
• To personalise and improve our website and services
• To comply with legal and regulatory obligations

We will only process your personal data where we have a lawful basis to do so, such as your consent, our legitimate interests, or where required by law.

4. Legal Basis for Processing (GDPR)

For individuals in the UK and the EU/EEA, we process personal data in accordance with data protection laws, including the UK GDPR. This means we:

• Collect the minimum personal data necessary
• Process it fairly and lawfully
• Securely store and protect it

You have rights under GDPR about how your information is used and stored (see “Your Rights” below). Webflow

5. Cookies and Tracking Technologies

We use cookies and similar technologies to distinguish you from other users of the site, improve functionality, and analyse trends. Webflow (our hosting provider) may also use cookies for operational and analytical purposes. Webflow

You can manage cookie preferences through your browser settings.

6. How We Share Your Data

We do not sell or rent your personal information.

We may share your data with:

• Trusted third-party service providers who help us operate the website or services (e.g., Webflow, email providers)
• Legal authorities if required by law

Where third parties process data on our behalf, we require that they protect your information in line with applicable data protection laws.

7. Third-Party Links

Our website may contain links to external websites (for example, social media or payment providers). We are not responsible for the privacy practices of these third parties, and this policy does not cover them. Webflow

8. Data Retention

We retain your personal information only as long as necessary for the purposes described here or as required by law.

9. Your Rights

Under GDPR (for UK/EU users), you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise these rights, contact us at lisa@lecounseling.com.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on our website with an updated “Last updated” date.

12. Contact Us

If you have questions or concerns about this policy or wish to exercise your data protection rights, please contact:

LE Counselling
Email: lisa@lecounseling.com
Phone: +44 (0)78602 72776

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